FAQs

Lots of factors can add up and slow a computer down. A few things you can try yourself:

• Free up hard-drive space — below about 10 GB free can hurt performance. Empty the recycle bin and clear out your Downloads folder.
• Remove unwanted programs — this frees space and stops unnecessary apps starting up with the computer.
• Run a disk defrag — if the drive is badly fragmented this helps. Start it before bed, as it can take a while.

If it's still sluggish, give us a ring — a technician can take more advanced steps to speed things up.

The most common reasons are:

• No internet connection — try loading a web page. If it fails, check your cables or Wi-Fi, reboot your modem and try again.
• Wrong username or password — if you recently changed your email password, update it in your email program's account settings. See our email configuration guide.
• SMTP (outgoing) settings — if you changed ISP and can no longer send, your old outgoing/SMTP server is no longer available. Reconfigure the account to use your new ISP's SMTP server (see the common ISP settings).

Still having issues? Give us a ring — we're happy to help.

First, make sure your anti-virus is up to date, then disconnect from the internet (unplug the network cable or turn off Wi-Fi) and run a full virus scan. If you don't have anti-virus installed, see our recommendations.

If your anti-virus can't remove it — or the computer won't load Windows to start a scan — we're happy to take a look. Ring us or bring it into the workshop and talk to a technician.

We sure can. We provide customised support to suit your company's network and computer needs. Give us a ring and we'll discuss the best plan of action for you.

We provide support to Taupō and all neighbouring towns and communities. We can also do remote support (with your permission, of course) to help even faster. Travel charges may apply if you're outside the central Taupō area.

It depends on the issue and needs to be diagnosed by a technician first, but as a rough guide for common jobs:

• Virus removal — 1.5 to 2 hours
• Slow / sluggish computer — about 1 hour
• Email issues — around 30 minutes

We take EFTPOS, credit card, cash or cheque, or an internet banking transfer. For small businesses, home businesses and regular customers we're happy to discuss invoicing and billing — we use Xero, so if you do too we can make things straightforward.

For current hourly rates and a quote, please call us on (07) 378 8890 — rates are reviewed periodically, so we'll give you up-to-date pricing for your job.